Monitoring - The search system has been operating smoothly with the mitigations put in place earlier today, while we are continuing to investigate the underlying issue.
Aug 20, 20:26 EDT
Update - We are continuing to investigate the underlying issue. We will provide an update within the next hour.
Aug 20, 19:22 EDT
Update - We have mitigated the high error rates in searching the Yext Knowledge Network through the Yext APIs and interfaces. We are continuing to investigate the underlying issue. We will provide an update within the next hour.
Aug 20, 18:29 EDT
Update - We continue to explore various hypotheses for the high error rates in searching the Yext Knowledge Network through Yext APIs and interfaces. We will provide an update within the next hour.
Aug 20, 17:47 EDT
Update - We are continuing to investigate high error rates in searching the Yext Knowledge Network through Yext APIs and interfaces. We will provide an update within the next hour.
Aug 20, 16:50 EDT
Investigating - We are investigating reports that searches of the Yext Knowledge Network are experiencing high error rates, affecting the Scan API and certain tasks in the customer portal. We will provide an update within the next hour.
Aug 20, 15:55 EDT
Pages Serving   Operational
Live API   Operational
Customer Portal   Partial Outage
Platform API   Partial Outage
PowerListings Network   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 21, 2018

No incidents reported today.

Aug 19, 2018

No incidents reported.

Aug 18, 2018

No incidents reported.

Aug 17, 2018

No incidents reported.

Aug 16, 2018

No incidents reported.

Aug 15, 2018

No incidents reported.

Aug 14, 2018

No incidents reported.

Aug 13, 2018
Resolved - This incident has been resolved.
Aug 13, 15:21 EDT
Monitoring - We have implemented a fix and will continue to monitor customer portal for any issues.
Aug 13, 13:01 EDT
Identified - We are investigating reports of search degradation in the Customer Portal. Some search functionality may not be available or requests may be slow at this time.
Aug 13, 11:59 EDT
Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018
Postmortem - Read details
Aug 15, 21:59 EDT
Resolved - The incident has been fully resolved and we are working to design and implement mitigation steps to prevent future occurrences.
Aug 9, 11:25 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 9, 07:12 EDT
Update - We have identified the issue and restored full service. We are continuing to monitor the situation and look for other related issues.
Aug 9, 07:11 EDT
Investigating - Monitoring has alerted us that requests for analytics data are timing out or failing in the customer portal. We are investigating the cause and will update this when we learn more.
Aug 9, 07:02 EDT
Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.