Monitoring - We have identified an issue causing high latency for event ingestion in the Analytics product. We have deployed a fix and are monitoring the deployment.
Events from the Pages system, such as page views, clicks and conversions, as well as events from some listings publishers are impacted.
Events from Search, such as searches are not impacted and events from Google Search Console are also not impacted.
We anticipate event ingestion will catch up during the week of 10/2.
Sep 27, 2023 - 14:59 EDT
Content
Operational
Content API
Operational
Management API
Operational
Knowledge Assistant
Operational
Content Portal
Operational
Configuration as Code
Operational
ECL Serving
Operational
Saved Filters and Streams
Operational
Pages
Operational
Pages Serving
Operational
Pages Generation
Operational
Pages Portal
Operational
Pages Development
Operational
Search
Operational
Search Serving
Operational
Search Portal
Operational
Search Indexing
Operational
Listings
Operational
Listings Publishing
Operational
Listings Portal
Operational
Listings Scanning
Operational
Reviews
Operational
Review Generation
Operational
Review Response
Operational
Reviews Portal
Operational
Connectors
Operational
Connectors Portal
Operational
Connectors Processing
Operational
Chat
Operational
Chat Serving
Operational
Chat Portal
Operational
Accounts
Operational
Subscriptions
Operational
Agreements API
Operational
Analytics
Degraded Performance
Analytics Ingestion
Analytics describes the ingestion of Yext analytics to be displayed in our Customer Portal.
A maintenance window is scheduled from 12:00am to 5:00am US Eastern Time on Sunday, October 15th. During this time, the Customer Portal and Platform API services may be unavailable. Pages Serving and Live API will be unaffected. We will provide updates as the maintenance occurs. Posted on
Sep 27, 2023 - 10:24 EDT
Resolved -
This incident has been resolved.
Sep 15, 17:56 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 15, 15:53 EDT
Identified -
We have identified the issue and are working on putting a fix in place.
Sep 15, 14:20 EDT
Update -
We have activated a point in time backup from today at 9:00 am UTC and all sites are serving from that backup while we investigate the issue.
Sep 15, 12:31 EDT
Update -
We are continuing to investigate this issue.
Sep 15, 12:27 EDT
Investigating -
We are investigating reports of errors in Pages serving.
Sep 15, 12:22 EDT
Resolved -
We have resolved the issue with sandbox search serving.
Sep 15, 12:08 EDT
Update -
Sandbox Search experiences using our streams indexing system are serving properly. We are still working to restore serving for our legacy indexing system.
Sep 15, 10:08 EDT
Update -
We are continuing to work on remediation.
Sep 15, 09:42 EDT
Identified -
We have identified the source of errors and are working on remediation.
Sep 15, 09:16 EDT
Investigating -
We are investigating reports of an outage of the Serving feature of the Search product in Sandbox. Production is unaffected. We will provide an update as soon as possible.
Sep 15, 09:04 EDT