Yext
All Systems Operational
Pages Serving Operational
Pages Generation Operational
Live API Operational
Search Serving Operational
Customer Portal Operational
Platform API (Knowledge and Administrative) Operational
Publisher Network Operational
Sandbox Operational
Knowledge Assistant Operational
Hitchhiker Site Operational
Analytics ? Operational
Managed Services Operational
App Directory Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 8, 2023

No incidents reported today.

Feb 7, 2023
Resolved - This incident has been resolved.
Feb 7, 18:24 EST
Monitoring - Our analytics backend experienced a brief outage that will result in a loss of analytics data. This may have also impacted availability of listings on some publishers.

A fix has been applied and we are continuing to monitor.

Feb 7, 17:22 EST
Feb 6, 2023

No incidents reported.

Feb 5, 2023
Completed - The scheduled maintenance has been completed.
Feb 5, 05:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 00:03 EST
Scheduled - A maintenance window is scheduled from 12:00am to 5:00am US Eastern Time on Sunday, February 5th. During this time, the Customer Portal and Platform API services may be unavailable. Pages Serving and Live API will be unaffected. We will provide updates as the maintenance occurs.
Jan 18, 11:40 EST
Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023
Resolved - This incident has been resolved.
Feb 2, 12:50 EST
Update - We have verified that the impact for this incident was limited to the domains for a single customer, and are working with them on follow up.
Feb 2, 12:12 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 2, 11:57 EST
Identified - A subset of Pages sites are currently serving empty content. The cause of the problem has been identified and we are working to remediate. There is no loss of data.
Feb 2, 10:56 EST
Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023
Resolved - We identified that we have not been recording requests to the Content API (formerly known as Streams API) as part of Live API Usage. The impact of this incorrect reporting is that customer usage of the Content API has not been counted towards purchased capacity; thus, customers leveraging this feature have been receiving free usage.

We are working on resolving this issue; going forward, each request to the Content API will be counted towards the purchased capacity of Live API Calls. This behavior has always been intended, and should have been reflected in contracts. We will provide an update as soon as this issue is resolved.

Note: We will not retroactively count requests to the Content API against purchased capacity. This change will only be applicable to requests going forward.

Jan 26, 17:00 EST
Jan 25, 2023
Resolved - This incident is resolved.
Jan 25, 20:49 EST
Update - We are continuing to monitor for any further issues.
Jan 25, 20:48 EST
Monitoring - We have remediated the errors. We will continue to monitor the situation.
Jan 25, 14:12 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 25, 09:16 EST
Investigating - We are currently investigating this issue.
Jan 25, 08:39 EST
Resolved - This incident has been consolidated with the other active incident: https://www.yexttrust.com/incidents/nhr13pxwrkm8. Please subscribe to the other page for updates on this issue.
Jan 25, 12:50 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 25, 06:32 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 25, 06:26 EST