All Systems Operational
Pages Serving Operational
Pages Generation Operational
Live API Operational
Answers Serving Operational
Customer Portal Operational
Platform API (Knowledge and Administrative) Operational
Knowledge Network Operational
Sandbox Operational
Knowledge Assistant Operational
Hitchhiker Site Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 18, 2021

No incidents reported today.

Sep 17, 2021

No incidents reported.

Sep 16, 2021
Resolved - From 3:50 p.m. until 10:45 p.m. US Eastern Time, some partners may have been unable to log in to the Partner Portal. We have rolled back the change that caused these issues, and the incident is now resolved.
Sep 16, 23:30 EDT
Sep 15, 2021
Resolved - From approx 2.50 p.m. ET to 4.47 p.m. ET, generations of Pages Sites experienced delays in publishing content. All publishes from that time period are now complete and no data has been lost.
Sep 15, 15:00 EDT
Postmortem - Read details
Sep 17, 09:26 EDT
Resolved - This incident has been resolved.
Sep 15, 11:21 EDT
Update - The majority of listings are now up to date, with exceptions across a small number of publishers. We're continuing to monitor and will update as the recovery progresses.
Sep 15, 10:48 EDT
Update - The remaining delayed updates are being processed and restored. We expect all listings to be up to date within the next 2 hours.
Sep 15, 00:09 EDT
Update - New updates are being processed normally, but we are still working to recover and apply some of the delayed updates. We will continue to monitor and post updates.
Sep 14, 21:07 EDT
Monitoring - We have remediated the issue, and are processing the delayed data. We will continue to monitor the situation.
Sep 14, 20:00 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 14, 18:56 EDT
Investigating - We are currently investigating an issue updating Listings.
Sep 14, 18:30 EDT
Sep 14, 2021
Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.

Sep 7, 2021
Postmortem - Read details
Sep 15, 09:42 EDT
Resolved - This incident has been resolved.
Sep 7, 15:51 EDT
Monitoring - We have implemented a fix and will continue to monitor the situation.
Sep 7, 14:35 EDT
Identified - The source of the latency has been identified and we are working on remediation.
Sep 7, 14:09 EDT
Investigating - We are currently investigating higher than normal latencies in the Customer Portal.
Sep 7, 13:02 EDT
Sep 6, 2021

No incidents reported.

Sep 5, 2021

No incidents reported.

Sep 4, 2021

No incidents reported.