Yext
All Systems Operational
Content Operational
Content API Operational
Management API Operational
Knowledge Assistant Operational
Content Portal Operational
Configuration as Code Operational
ECL Serving Operational
Saved Filters and Streams Operational
Pages Operational
Pages Serving Operational
Pages Generation Operational
Pages Portal Operational
Pages Development Operational
Search Operational
Search Serving Operational
Search Portal Operational
Search Indexing Operational
Listings Operational
Listings Publishing Operational
Listings Portal Operational
Listings Scanning Operational
Reviews Operational
Review Generation Operational
Review Response Operational
Reviews Portal Operational
Connectors Operational
Connectors Portal Operational
Connectors Processing Operational
Chat Operational
Chat Serving Operational
Chat Portal Operational
Accounts Operational
Subscriptions Operational
Agreements API Operational
Analytics Operational
Analytics Ingestion ? Operational
Analytics Portal Operational
Analytics Queries Operational
Social Operational
Social Portal Operational
Social Posting Operational
Knowledge Tags Operational
Knowledge Tags Serving Operational
Knowledge Tags Portal Operational
Widgets Operational
Widgets Serving Operational
Widgets Portal Operational
Customer Portal Login Operational
Sandbox Operational
Hitchhiker Site Operational
Managed Services ETLs Operational
App Directory Operational
Resellers Portal Operational
Notifications Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 15, 2024
Resolved - This incident has been resolved.
Apr 15, 14:42 EDT
Monitoring - Saved filters for all accounts are now up to date, based on the standard indexing duration of this system. We will continue to monitor this system to ensure this issue remains fully resolved.
Apr 15, 12:05 EDT
Update - This issue has been resolved for the vast majority of clients at this time. There are a few businesses with a particularly large number of entities that we are still working to resolve.
Apr 15, 04:39 EDT
Identified - We have identified the issue and are working on remediation.
Apr 15, 03:40 EDT
Update - We are continuing to investigate reports that saved filters are not updating. More specifically, the platform maintains a list of matching entities for each saved filter; it is these lists that are failing to be updated when either entities change of the saved filter criteria change. This seems to be affecting all saved filters, not just those whose criteria were recently changed.

The delayed updates to these lists is also delaying updates to downstream systems that use saved filters as scopes. This includes Pages, Search, Streams, and subscription license assignments that use saved filters.

Apr 15, 02:57 EDT
Investigating - We are investigating reports that some saved filters of entities are not updating, particularly those that have been recently created or had their criteria recently updated. Downstream effects include pages not being generated for those Yext Pages sites scoped to the affected saved filters.
Apr 15, 02:11 EDT
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024
Resolved - This incident has been resolved.
Apr 12, 14:14 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 12, 11:40 EDT
Investigating - We are investigating an increase in errors in the Reviews Portal and associated APIs.
Apr 12, 11:06 EDT
Apr 11, 2024
Resolved - This incident has been resolved.
Apr 11, 20:47 EDT
Monitoring - We have restored service to the Customer Portal in Sandbox and we will continue to monitor the results.
Apr 11, 19:39 EDT
Update - We have restored some of the underlying systems causing the outage and are continuing to work on restoring the remainder.
Apr 11, 18:50 EDT
Update - We are continuing to work on restoring service in Sandbox.
Apr 11, 17:38 EDT
Update - We are continuing to work on a fix for this issue. Some parts of the Customer Portal may be available sporadically while we work through the fix.
Apr 11, 16:36 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 11, 15:00 EDT
Investigating - We are investigating reports of an outage of the Customer Portal in Sandbox. Production is unaffected. We will provide an update as soon as possible.
Apr 11, 13:50 EDT
Apr 10, 2024

No incidents reported.

Apr 9, 2024
Resolved - This incident has been resolved.
Apr 9, 16:44 EDT
Monitoring - We have restored service to all components and will continue monitoring the results.
Apr 9, 15:39 EDT
Investigating - We are investigating increased error rates in the Customer Portal.
Apr 9, 15:33 EDT
Apr 8, 2024
Postmortem - Read details
Apr 15, 13:41 EDT
Resolved - This incident has been resolved.
Apr 8, 14:39 EDT
Monitoring - We are aware of elevated error rates in the Listings and Reviews portals from 3am-7:30am this morning. Service in both portals has been restored and we are continuing to monitor the results.
Apr 8, 12:17 EDT
Apr 7, 2024

No incidents reported.

Apr 6, 2024
Postmortem - Read details
Apr 15, 13:59 EDT
Resolved - This incident is resolved.
Apr 6, 16:42 EDT
Monitoring - All new services that were added during the course of this incident have been fully activated. The system is functioning normally at this time. We will continue to monitor the situation.
Apr 6, 07:01 EDT
Update - We have now restored all of the Listings that may have gone missing or ended up in an opted out state because of this incident. We are now working to ensure that all new services that were added during the course of this incident are fully activated in the Yext system. We will update when that has been completed, expected to be later tonight (US Eastern Time).
Apr 5, 20:10 EDT
Update - We are continuing to work toward restoring lost services. At this point, we have resolved all effects on any non-reseller clients of Yext. We are making progress on restoring services for affected reseller clients; the current expectation is that the vast majority of such lost services should be restored by this evening US Eastern Time.
Apr 5, 14:56 EDT
Update - We are continuing to work toward restoring lost services.
Apr 5, 10:59 EDT
Update - We are pausing remediation work for the night (US Eastern Time). At this point, all new subscription updates should be reflected as normal. However, some reseller accounts and subaccounts may still see missing features in their Customer Portal or missing Listings or Listings in an unexpected opted out state.

We shall resume remediation work and further updates in the morning US Eastern Time.

Apr 5, 01:56 EDT
Update - We continue to work towards returning the system to normal operation.

Most updates to subscriptions are now being processed as usual, and most updates from the past day have now been applied.

Reseller subaccounts should also now see all subscribed services when logged in to their Customer Portal, though some accounts may see their Listings in an unexpected "opted out" state. We are continuing to work on restoring those to their usual state.

We shall continue to provide further updates as they become available.

Apr 5, 01:06 EDT
Update - We continue to work towards applying a fix to allow subscriptions processing to continue. We shall continue to provide updates as they become available.
Apr 4, 21:39 EDT
Update - We continue to work towards applying a fix to allow subscriptions processing to continue. We shall continue to provide updates as they become available.
Apr 4, 18:27 EDT
Update - We are currently applying a fix to allow subscriptions processing to continue. We will provide an update in 1 hour.
Apr 4, 17:12 EDT
Update - We are continuing to work toward returning the system to normal functioning.
Apr 4, 15:58 EDT
Update - We are continuing to work toward returning the system to normal functioning.
Apr 4, 13:35 EDT
Update - We have determined that other handling of subscription state changes, including signups for new services, is currently paused across all clients, not just resellers. We are continuing to work to return the system to normal functioning.
Apr 4, 12:10 EDT
Update - We have determined that access to the legacy "v1" API has not been affected. We are continuing to work on restoring all accounts to their expected state.
Apr 4, 11:11 EDT
Update - We are also investigating whether access to the legacy "v1" API has been disabled for all accounts and are working on restoring that access as well.
Apr 4, 10:41 EDT
Identified - We have identified the cause of the missing features and are now working to restore all accounts to their expected state.
Apr 4, 09:54 EDT
Investigating - We are investigating reports that many subaccounts of our resellers are missing access to features when they log in to their Yext customer portal.
Apr 4, 09:27 EDT
Apr 5, 2024
Resolved - Analytics ingestion latency has recovered to normal.
Apr 5, 10:16 EDT
Monitoring - We have identified an issue in our analytics ingestion causing delays in ingestion from events in our main US consumer serving region. We have put a fix in place and are monitoring the latency as it reruns to normal.
Apr 5, 10:06 EDT
Apr 4, 2024
Apr 3, 2024

No incidents reported.

Apr 2, 2024

No incidents reported.

Apr 1, 2024

No incidents reported.