Yext
Monitoring - We have identified an issue causing high latency for event ingestion in the Analytics product. We have deployed a fix and are monitoring the deployment.

Events from the Pages system, such as page views, clicks and conversions, as well as events from some listings publishers are impacted.

Events from Search, such as searches are not impacted and events from Google Search Console are also not impacted.

We anticipate event ingestion will catch up during the week of 10/2.

Sep 27, 2023 - 14:59 EDT
Content Operational
Content API Operational
Management API Operational
Knowledge Assistant Operational
Content Portal Operational
Configuration as Code Operational
ECL Serving Operational
Saved Filters and Streams Operational
Pages Operational
Pages Serving Operational
Pages Generation Operational
Pages Portal Operational
Pages Development Operational
Search Operational
Search Serving Operational
Search Portal Operational
Search Indexing Operational
Listings Operational
Listings Publishing Operational
Listings Portal Operational
Listings Scanning Operational
Reviews Operational
Review Generation Operational
Review Response Operational
Reviews Portal Operational
Connectors Operational
Connectors Portal Operational
Connectors Processing Operational
Chat Operational
Chat Serving Operational
Chat Portal Operational
Accounts Operational
Subscriptions Operational
Agreements API Operational
Analytics Degraded Performance
Analytics Ingestion
Degraded Performance
Analytics Portal Operational
Analytics Queries Operational
Social Operational
Social Portal Operational
Social Posting Operational
Knowledge Tags Operational
Knowledge Tags Serving Operational
Knowledge Tags Portal Operational
Widgets Operational
Widgets Serving Operational
Widgets Portal Operational
Customer Portal Login Operational
Sandbox Operational
Hitchhiker Site Operational
Managed Services ETLs Operational
App Directory Operational
Resellers Portal Operational
Notifications Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance Oct 15, 2023 00:00-05:00 EDT
A maintenance window is scheduled from 12:00am to 5:00am US Eastern Time on Sunday, October 15th. During this time, the Customer Portal and Platform API services may be unavailable. Pages Serving and Live API will be unaffected. We will provide updates as the maintenance occurs.
Posted on Sep 27, 2023 - 10:24 EDT
Past Incidents
Sep 27, 2023

Unresolved incident: High latency for Event Ingestion in Analytics.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023
Resolved - This incident has been resolved.
Sep 15, 17:56 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 15, 15:53 EDT
Identified - We have identified the issue and are working on putting a fix in place.
Sep 15, 14:20 EDT
Update - We have activated a point in time backup from today at 9:00 am UTC and all sites are serving from that backup while we investigate the issue.
Sep 15, 12:31 EDT
Update - We are continuing to investigate this issue.
Sep 15, 12:27 EDT
Investigating - We are investigating reports of errors in Pages serving.
Sep 15, 12:22 EDT
Resolved - We have resolved the issue with sandbox search serving.
Sep 15, 12:08 EDT
Update - Sandbox Search experiences using our streams indexing system are serving properly. We are still working to restore serving for our legacy indexing system.
Sep 15, 10:08 EDT
Update - We are continuing to work on remediation.
Sep 15, 09:42 EDT
Identified - We have identified the source of errors and are working on remediation.
Sep 15, 09:16 EDT
Investigating - We are investigating reports of an outage of the Serving feature of the Search product in Sandbox. Production is unaffected. We will provide an update as soon as possible.
Sep 15, 09:04 EDT
Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.