Yext Status

All Systems Operational

Pages Serving Operational

Live API Operational

Answers Serving Operational

Customer Portal Operational

Platform API (Knowledge and Administrative) Operational

Knowledge Network Operational

Sandbox Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 18, 2020

No incidents reported today.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

Delay in adding/updating entities in Answers

Resolved - The backlog has been cleared and entities updates for Answers are no longer delayed.
Sep 16, 11:47 EDT

Monitoring - We are monitoring a delay in processing of updates for Answers of up to 50 minutes. The backlog is being processed and should be up to date within the next 30 minutes.
Sep 16, 10:59 EDT

Sep 15, 2020

Delay in adding/updating entities in Answers

Resolved - This incident has been resolved.
Sep 15, 13:19 EDT

Monitoring - The update backlog has been fully processed and we will continue to monitor the situation.
Sep 15, 12:33 EDT

Identified - We've identified the source of the delay and are adding capacity to process the backlog.
Sep 15, 12:10 EDT

Investigating - We are currently investigating a delay in processing of updates to Entities in Answers. This is resulting in changes to Entities over the last few hours not being reflected in Answers results.
Sep 15, 12:08 EDT

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020

No incidents reported.

Sep 9, 2020

No incidents reported.

Sep 8, 2020

No incidents reported.

Sep 7, 2020

No incidents reported.

Sep 6, 2020

No incidents reported.

Sep 5, 2020

No incidents reported.

Sep 4, 2020

Intermittently elevated error rates in Answers experiences

Resolved - We have completed our monitoring period, all services continuing to function normally. This issue is resolved.
Sep 4, 02:33 EDT

Monitoring - The issues with our primary database have been resolved, and Answers experiences have returned to their normal latencies and error rates. We are monitoring to ensure continued optimal operation.
Sep 4, 01:14 EDT

Update - We have mitigated the issue by switching to a backup database. We have seen error rates significantly decrease, but average latency is slightly higher. We are continuing to investigate the issues with our primary database.
Sep 3, 23:45 EDT

Investigating - We are investigating telemetry indicating error rates that are intermittently higher than usual in Answers experiences.
Sep 3, 22:04 EDT