All Systems Operational
Pages Serving Operational
Live API Operational
Customer Portal Operational
Platform API Operational
Knowledge Network Operational
Sandbox Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 12, 2019

No incidents reported today.

Dec 11, 2019

No incidents reported.

Dec 10, 2019
Resolved - This incident has been resolved.
Dec 10, 16:41 EST
Monitoring - We have mitigated the issues and service has been restored. We will continue to monitor closely for issues.
Dec 10, 13:38 EST
Investigating - We are investigating degradations in the Customer Portal related to the Reviews service. Reviews may be unavailable for viewing at this time. We will update as soon as we have more information.
Dec 10, 13:14 EST
Dec 9, 2019

No incidents reported.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019
Resolved - From November 28 through December 1, content from the early morning of November 28 was sometimes displayed for some pages hosted by the Yext Pages platform. The issue that caused this stale content to be displayed sometimes was resolved at around 5:45 p.m. on December 1.
Dec 1, 18:00 EST
Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019
Resolved - We have completed our monitoring period, all services continuing to function normally. This issue is resolved.
Nov 28, 16:37 EST
Monitoring - We have restored all sites back to their fully up-to-date content. Updates are also now publishing as normal.

We will continue monitoring for any regressions.
Nov 28, 14:31 EST
Update - We have been able to restore most sites hosted by Yext Pages to their fully up-to-date content, including all sites managed by Yext Consulting. A limited number of sites built with the Yext Page Builder are still showing their content from overnight, and may still have a few pages missing content. We are continuing to work on restoring all sites as soon as possible.
Nov 28, 13:57 EST
Identified - We have identified why pages created using the Yext Page Builder were missing content. We are currently working on regenerating these pages to restore normal service.

Although most pages on sites created with the Yext Page Builder are currently showing the correct content (as of around 2:30 a.m. US Eastern Time), we have found that some pages on those sites that were updated yesterday (US time) are still missing their content. We are looking into how to restore these pages as quickly as possible.

All pages on sites managed by Yext Consulting should be displaying as normal, except for missing any updates made after around 2:30 a.m. US Eastern Time.
Nov 28, 13:02 EST
Update - We are continuing to investigate the root cause of the missing content. We are continuing to hold all Yext Pages sites, including both sites created using the Yext Page Builder and sites managed by Yext Consulting, at their content as of around 2:30 a.m. US Eastern Time.
Nov 28, 12:31 EST
Update - We have mitigated the problem by resetting the data on all sites hosted by the Yext Pages platform to their state from early this morning (New York time). Updates to site content are currently paused as we continue to investigate the root cause of the missing content.
Nov 28, 11:17 EST
Investigating - We are investigating why many pages on sites created using the Yext Page Builder are missing their content.
Nov 28, 11:01 EST