Yext
All Systems Operational
Content Operational
Content API Operational
Management API Operational
Knowledge Assistant Operational
Content Portal Operational
Configuration as Code Operational
ECL Serving Operational
Saved Filters and Streams Operational
Pages Operational
Pages Serving Operational
Pages Generation Operational
Pages Portal Operational
Pages Development Operational
Search Operational
Search Serving Operational
Search Portal Operational
Search Indexing Operational
Listings Operational
Listings Publishing Operational
Listings Portal Operational
Listings Scanning Operational
Reviews Operational
Review Generation Operational
Review Response Operational
Reviews Portal Operational
Reviews Management API Operational
Connectors Operational
Connectors Portal Operational
Connectors Processing Operational
Chat Operational
Chat Serving Operational
Chat Portal Operational
Accounts Operational
Subscriptions Operational
Agreements API Operational
Analytics Operational
Analytics Ingestion ? Operational
Analytics Portal Operational
Analytics Queries Operational
Social Operational
Social Portal Operational
Social Posting Operational
Knowledge Tags Operational
Knowledge Tags Serving Operational
Knowledge Tags Portal Operational
Widgets Operational
Widgets Serving Operational
Widgets Portal Operational
Customer Portal Login Operational
Sandbox Operational
Hitchhiker Site Operational
Managed Services ETLs Operational
App Directory Operational
Resellers Portal Operational
Notifications Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Sandbox Scheduled Maintenance Jun 1, 2024 09:00-13:00 EDT
A Sandbox maintenance window is scheduled from 9:00am to 1:00pm US Eastern Time on Saturday, June 1st. Sandbox environment will be unavailable during this time.
Posted on May 10, 2024 - 08:24 EDT
Scheduled Maintenance Jun 9, 2024 00:00-05:00 EDT
A maintenance window is scheduled from 12:00am to 5:00am US Eastern Time on Sunday, June 9th. During this time, the Customer Portal and Platform API services may be unavailable. Pages Serving and Content Delivery API will be unaffected. We will provide updates as the maintenance occurs.
Posted on May 08, 2024 - 11:24 EDT
Past Incidents
May 22, 2024

No incidents reported today.

May 21, 2024
Resolved - This incident has been resolved.
May 21, 19:11 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 21, 18:00 EDT
Identified - The issue has been identified and a fix is being implemented.
May 21, 17:57 EDT
Investigating - We are investigating reports of Capacity Limit errors in Customer Portal.
May 21, 17:50 EDT
May 20, 2024

No incidents reported.

May 19, 2024
Resolved - This incident has been resolved.
May 19, 14:10 EDT
Monitoring - Listings Publishing on Apple, Bing, and Yelp has been delayed since around 3:00 PM on Friday 5/17 due to an error in the Yext platform.

We have resolved the underlying issue, and publishing should be catching up over the next 24 hours.

May 19, 00:24 EDT
May 18, 2024

No incidents reported.

May 17, 2024
Resolved - This incident has been resolved.
May 17, 17:33 EDT
Monitoring - We have completed the backfill and will continue to monitor the situation. Our Reviews systems are now fully operational.
May 17, 16:58 EDT
Update - We have backfilled 20% of the affected reviews and will report further as the process continues.
May 17, 16:04 EDT
Update - We are continuing to backfill review data. We have also identified an increase in error rates on the Reviews Portal as a side effect of the delays.
May 17, 15:04 EDT
Update - We continue to work on backfilling reviews from the past day. We expect this to complete within the next 2 hours.
May 17, 13:52 EDT
Update - A fix has been applied to address the issue for new incoming reviews. We are working to backfill affected reviews from the past day.
May 17, 11:18 EDT
Identified - The issue has been identified and a fix is being implemented.
May 17, 10:37 EDT
Investigating - We are investigating reports of delays in Automatic Review Labeling.
May 17, 10:04 EDT
Resolved - The Search Tracker data has caught up to be one day behind, this is now within normal operating tolerances so we are resolving the incident.
May 17, 11:09 EDT
Update - As of this morning, 99% of SearchTracker data is available through May 9th. The system is still catching up with the delayed data - it is expected that we will have data through the weekend after today, and the system will be fully caught up by 5/15.
May 13, 10:46 EDT
Update - We have remediated the issue, and are processing the delayed data. The backfill is expected to run through the weekend.
May 10, 20:55 EDT
Update - We have run into issues reprocessing some of the delayed data and are working to resolve them, we will provide further updates as they are fixed.
May 9, 17:11 EDT
Monitoring - We have remediated the issue, and are processing the delayed data - we are expecting the backfill to continue running through the night. We will continue to monitor the situation.
May 8, 19:18 EDT
Identified - We have identified the issue and are working on remediation. We expect to be able to recover all missing data (which may go back to Monday, 5/6) and will keep this thread up to date with the recovery progress.
May 8, 15:27 EDT
Investigating - It has been determined that situations remain with missing Search Tracker data, we are continuing the investigation into the greater issue.
May 8, 13:15 EDT
Monitoring - We have remediated the issue. We will continue to monitor the situation. The outage was limited to a subset of search tracker standard insights, including everything in the Search Tracker overview page. Search Tracker custom insights, and almost everything in report builder was not impacted with this outage.
May 8, 10:41 EDT
Investigating - We are investigating reports of outages for the Search Tracker.
May 8, 09:38 EDT
May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024
May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024
Resolved - This incident is resolved.
May 10, 17:45 EDT
Monitoring - We have remediated the issue, and are processing the missed requests. It is expected that everything be caught up in the next 90 minutes. We will continue to monitor the situation.
May 10, 16:30 EDT
Identified - We have identified the source of errors and are working on remediation.
May 10, 13:35 EDT
Investigating - We are investigating reports of failures in the EU source region for a subset of customers publishing updates for the Publishing feature of the Listings product and creating Social posts on the Facebook platform. We will provide an update as soon as possible.
May 10, 12:41 EDT
Resolved - All delayed data has been caught up in the ingestion system. This incident is resolved.
May 10, 12:33 EDT
Monitoring - We have remediated the issue, and are processing the delayed data. We will continue to monitor the situation and update on expected completion.
May 10, 10:17 EDT
Investigating - We are investigating reports of high latency in the Ingestion feature for the Analytics product. We will provide an update as soon as possible.
May 10, 09:09 EDT
May 9, 2024
Resolved - This incident is resolved.
May 9, 18:07 EDT
Monitoring - We have remediated the errors. We will continue to monitor the situation.
May 9, 13:30 EDT
Investigating - We are continuing investigation into high latencies in the various API endpoints
May 9, 09:08 EDT
Monitoring - We have remediated the errors. We will continue to monitor the situation.
May 8, 22:29 EDT
Identified - We have identified the source of errors and are working on remediation.
May 8, 18:26 EDT
Update - We are continuing to investigate this issue.
May 8, 16:51 EDT
Update - The issues is also affecting Classic Pages locator requests
May 8, 16:50 EDT
Investigating - We are investigating reports of errors and high latency for both Live Entity and Search APIs
May 8, 16:47 EDT
May 8, 2024
Resolved - This incident is resolved.
May 8, 17:08 EDT
Monitoring - We have remediated the errors. We will continue to monitor the situation.
May 8, 14:58 EDT
Identified - We have identified an issue with our Entity History page in the Content Portal and are working on remediation.
May 8, 13:41 EDT