Yext Status

All Systems Operational

Pages Serving Operational

Pages Generation Operational

Live API Operational

Answers Serving Operational

Customer Portal Operational

Platform API (Knowledge and Administrative) Operational

Knowledge Network Operational

Sandbox Operational

Knowledge Assistant Operational

Hitchhiker Site Operational

Analytics Operational

Managed Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 28, 2022

Increased error rate in Customer Portal

Resolved - This incident has been resolved.
Sep 28, 15:31 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 28, 14:00 EDT

Identified - A fix has been deployed to our production environment. The sandbox environment is still experiencing errors.
Sep 28, 13:53 EDT

Investigating - We are currently investigating a high level of 500 errors in the Customer Portal.
Sep 28, 13:51 EDT

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 25, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 00:00 EDT

Scheduled - A maintenance window is scheduled from 12:00am to 5:00am US Eastern Time on Sunday, 25th. During this time, the Customer Portal and Platform API services may be unavailable. Pages Serving and Live API will be unaffected. We will provide updates as the maintenance occurs.
Sep 9, 09:07 EDT

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

Analytics configuration data loss between 21:13 and 23:27 EDT"

Resolved - This incident has been resolved.
Sep 20, 09:58 EDT

Monitoring - An error during routine database maintenance has resulted in the loss of a small set of transactions between 21:13 and 23:27 EDT. Changes or additions to analytics configuration, including dashboards, insights, saved reports, custom events, and conversion actions during this period have been undone. Please redo any changes or additions to these resources which appear missing.
Sep 19, 23:46 EDT

Sep 19, 2022

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

Significant Delays in Processing Customer ETLs

Resolved - This incident has been resolved.
Sep 16, 10:10 EDT

Monitoring - “Monitoring - a work around has been identified for intermittent failures, affected ETLs are being rerun and closely monitored”
Sep 15, 11:36 EDT

Update - This service is partially restored. We are still working on fixes for intermittent issues
Sep 15, 00:45 EDT

Identified - The issue has been identified and a fix is being implemented.
Sep 14, 22:33 EDT

Investigating - We are investigating reports of delays in processing customer ETLs.
Sep 14, 21:59 EDT

Sep 15, 2022

Sep 14, 2022