All Systems Operational
Pages Serving Operational
Pages Generation Operational
Live API Operational
Answers Serving Operational
Customer Portal Operational
Platform API (Knowledge and Administrative) Operational
Knowledge Network Operational
Sandbox Operational
Knowledge Assistant Operational
Hitchhiker Site Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 13, 2021

No incidents reported today.

May 12, 2021
Resolved - This incident has been resolved.
May 12, 02:11 EDT
Monitoring - A fix has been applied and the backlog of Pages Generations is decreasing, we will continue to monitor the situation.
May 12, 00:47 EDT
Investigating - We are currently investigating reports of delays in starting Pages Generation jobs.
May 12, 00:20 EDT
Resolved - This incident has been resolved.
May 12, 00:58 EDT
Monitoring - All tags conversion data has been restored and is now available in the customer portal. We are continuing to monitor for any further issues.
May 11, 15:48 EDT
Update - We have completed the hardware upgrade and are currently reprocessing the data. We expect to be able to deliver an update in the next 24 hours.
May 10, 21:21 EDT
Update - We are executing a hardware upgrade to allow Conversion Tracking data newer than April 30th to be displayed in the Analytics portion of the Customer Portal. We expect to be able to deliver an update in the next 24-48 hours.
May 7, 18:10 EDT
Update - We are continuing to work on a fix to allow data newer than April 30th to be displayed in the Analytics portion of the Customer Portal. We expect this to be complete in the next 48 hours.
May 6, 16:58 EDT
Identified - We have identified and are working to mitigate an issue in displaying tags conversion data newer than April 30th in the Analytics portion of the Customer Portal. No data loss is occurring and no other portions of the Analytics platform are affected.
May 4, 13:36 EDT
May 11, 2021
May 10, 2021
May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021
May 6, 2021
May 5, 2021
Postmortem - Read details
May 11, 10:13 EDT
Resolved - This incident has been resolved.
May 5, 13:11 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 5, 10:43 EDT
Investigating - We are currently investigating an issue that is preventing users from accessing our Customer Portal.
May 5, 10:41 EDT
May 4, 2021
May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021
Postmortem - Read details
May 5, 10:47 EDT
Resolved - This incident has been resolved.
Apr 30, 13:50 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 30, 13:05 EDT
Investigating - We are currently investigating a higher than normal rate of errors in our Customer Portal.
Apr 30, 12:45 EDT
Postmortem - Read details
May 5, 10:48 EDT
Resolved - This incident has been resolved.
Apr 30, 11:42 EDT
Update - We are continuing to monitor for any further issues.
Apr 30, 10:57 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 30, 10:56 EDT
Investigating - We are currently investigating a higher than normal rate of errors in our Knowledge API. Live API is unaffected.
Apr 30, 09:21 EDT
Apr 29, 2021

No incidents reported.