All Systems Operational
Pages Serving Operational
Pages Generation Operational
Live API Operational
Answers Serving Operational
Customer Portal Operational
Platform API (Knowledge and Administrative) Operational
Knowledge Network Operational
Sandbox Operational
Knowledge Assistant Operational
Hitchhiker Site Operational
Analytics ? Operational
Managed Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 28, 2022
Resolved - This incident has been resolved.
Sep 28, 15:31 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 28, 14:00 EDT
Identified - A fix has been deployed to our production environment. The sandbox environment is still experiencing errors.
Sep 28, 13:53 EDT
Investigating - We are currently investigating a high level of 500 errors in the Customer Portal.
Sep 28, 13:51 EDT
Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022
Completed - The scheduled maintenance has been completed.
Sep 25, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 00:00 EDT
Scheduled - A maintenance window is scheduled from 12:00am to 5:00am US Eastern Time on Sunday, 25th. During this time, the Customer Portal and Platform API services may be unavailable. Pages Serving and Live API will be unaffected. We will provide updates as the maintenance occurs.
Sep 9, 09:07 EDT
Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022
Resolved - This incident has been resolved.
Sep 20, 09:58 EDT
Monitoring - An error during routine database maintenance has resulted in the loss of a small set of transactions between 21:13 and 23:27 EDT. Changes or additions to analytics configuration, including dashboards, insights, saved reports, custom events, and conversion actions during this period have been undone. Please redo any changes or additions to these resources which appear missing.
Sep 19, 23:46 EDT
Sep 19, 2022
Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022
Resolved - This incident has been resolved.
Sep 16, 10:10 EDT
Monitoring - “Monitoring - a work around has been identified for intermittent failures, affected ETLs are being rerun and closely monitored”
Sep 15, 11:36 EDT
Update - This service is partially restored. We are still working on fixes for intermittent issues
Sep 15, 00:45 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 14, 22:33 EDT
Investigating - We are investigating reports of delays in processing customer ETLs.
Sep 14, 21:59 EDT
Sep 15, 2022
Sep 14, 2022