Yext Status

Yext

All Systems Operational

Pages Serving Operational

Pages Generation Operational

Live API Operational

Search Serving Operational

Customer Portal Operational

Platform API (Knowledge and Administrative) Operational

Publisher Network Operational

Sandbox Operational

Knowledge Assistant Operational

Hitchhiker Site Operational

Analytics Operational

Managed Services Operational

App Directory Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 21, 2023

No incidents reported today.

Mar 20, 2023

Google Events Social Posts Posted with Incorrect Times

Resolved - All event posts start and end time have been corrected except for those whose end time has already passed.
Mar 20, 19:56 EDT

Update - We are continuing to work through our data cleanup efforts, we anticipate completing them in the next several hours.
Mar 20, 19:25 EDT

Update - We are continuing to work on a fix for this issue.
Mar 20, 15:27 EDT

Identified - Between the dates of February 23rd, 2022 and March 15, 2023, Google ‘Event’ posts made through the Yext Social Posts platform were published with incorrect Start and End dates. Each date was 4 hours off, where dates scheduled for 1PM would have been published as 5PM.

A cleanup effort in progress, and by the end of the day today, March 20th, 2023, posts will be updated to use the correct, originally intended dates.

Any posts created on or after 3/16/23 would have dates that are set correctly.
Mar 20, 15:27 EDT

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

Spell Check Degradation in Search

Resolved - All should experiences should now be returning "did you mean" spell check suggestions.
Mar 17, 19:50 EDT

Monitoring - We have deployed our mitigations to all consumer serving regions and have validated that spell check suggestions are returning for impacted customers. We are continuing to monitor the situation.
Mar 17, 19:37 EDT

Identified - We have identified the underlying issue and have started to deploy mitigations. Some users will begin to see spell check suggestions again as we roll the mitigations out to all consumer serving regions.
Mar 17, 19:23 EDT

Investigating - We are currently investigating reports of search users not seeing “did you mean” spell check suggestions in search results.
Mar 17, 16:52 EDT

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

Customer Portal Degradation

Postmortem - Read details
Mar 17, 14:40 EDT

Resolved - This incident is resolved.
Mar 14, 16:44 EDT

Monitoring - We have remediated the issue and will continue to monitor the situation.
Mar 14, 14:44 EDT

Update - We are continuing to investigate this issue.
Mar 14, 11:34 EDT

Investigating - We have investigating reports of intermittent errors in the Customer Portal
Mar 14, 11:33 EDT

Mar 13, 2023

Errors for Search product in Customer Portal

Resolved - This incident has been resolved.
Mar 13, 11:28 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 13, 10:56 EDT

Identified - The issue has been identified and a fix is being implemented. We have mitigated the errors in the platform temporarily.
Mar 13, 10:44 EDT

Investigating - We are currently investigating reports of errors on the Search tab in the Customer Portal. There may also be a small delay in updating content for Search experiences.
Mar 13, 10:39 EDT

Mar 12, 2023

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 12, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 00:00 EST

Scheduled - A maintenance window is scheduled from 12:00am to 5:00am US Eastern Time on Sunday, March 12th. During this time, the Customer Portal and Platform API services may be unavailable. Pages Serving and Live API will be unaffected. We will provide updates as the maintenance occurs.
Feb 25, 19:09 EST

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

Reports of errors in Yext Customer Portal and API

Resolved - This incident is resolved.
Mar 9, 21:00 EST

Monitoring - We have received reports that users loading our Customer Portal and API have experienced errors. We believe the issue is no longer happening, but we will continue to monitor the situation to confirm everything is back to normal.
Mar 9, 11:42 EST

Social Posting data delayed in the Customer Portal and API

Resolved - This incident has been resolved.
Mar 9, 20:59 EST

Monitoring - We have remediated the issue, and the delayed data has been processed. We will continue to monitor the situation.
Mar 9, 16:59 EST

Investigating - We are receiving reports that Social Posting data is experiencing delays showing up in our Customer Platform and API.
Mar 9, 14:56 EST

Mar 8, 2023

No incidents reported.

Mar 7, 2023

Hitchhiker Site Errors

Resolved - This incident has been resolved.
Mar 7, 15:26 EST

Monitoring - We identified and fixed an issue with our Hitchhiker site that caused errors in login, signup, and quiz submission between 3/6 17:45 and 3/7 11:08.

We are currently monitoring to ensure the issue is completely resolved.
Mar 7, 12:07 EST

Intermittent errors logging into Yext

Resolved - Some customers were experiencing issues logging into the Yext platform between 10:30 and 11:50. We have rolled back the affected services and believe logging into the platform works as expected now.
Mar 7, 10:30 EST