Yext
All Systems Operational
Pages Serving Operational
Pages Generation Operational
Live API Operational
Search Serving Operational
Customer Portal Operational
Platform API (Knowledge and Administrative) Operational
Publisher Network Operational
Sandbox Operational
Knowledge Assistant Operational
Hitchhiker Site Operational
Analytics ? Operational
Managed Services Operational
App Directory Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 24, 2023

No incidents reported today.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023
Resolved - All event posts start and end time have been corrected except for those whose end time has already passed.
Mar 20, 19:56 EDT
Update - We are continuing to work through our data cleanup efforts, we anticipate completing them in the next several hours.
Mar 20, 19:25 EDT
Update - We are continuing to work on a fix for this issue.
Mar 20, 15:27 EDT
Identified - Between the dates of February 23rd, 2022 and March 15, 2023, Google ‘Event’ posts made through the Yext Social Posts platform were published with incorrect Start and End dates. Each date was 4 hours off, where dates scheduled for 1PM would have been published as 5PM.

A cleanup effort in progress, and by the end of the day today, March 20th, 2023, posts will be updated to use the correct, originally intended dates.

Any posts created on or after 3/16/23 would have dates that are set correctly.

Mar 20, 15:27 EDT
Mar 19, 2023

No incidents reported.

Mar 18, 2023
Resolved - We experienced delays in the processing of changes to entity relationships during the early mornings EST on March 18th, 19th, and 20th. The underlying issue has been resolved.
Mar 18, 01:00 EDT
Mar 17, 2023
Resolved - All should experiences should now be returning "did you mean" spell check suggestions.
Mar 17, 19:50 EDT
Monitoring - We have deployed our mitigations to all consumer serving regions and have validated that spell check suggestions are returning for impacted customers. We are continuing to monitor the situation.
Mar 17, 19:37 EDT
Identified - We have identified the underlying issue and have started to deploy mitigations. Some users will begin to see spell check suggestions again as we roll the mitigations out to all consumer serving regions.
Mar 17, 19:23 EDT
Investigating - We are currently investigating reports of search users not seeing “did you mean” spell check suggestions in search results.
Mar 17, 16:52 EDT
Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023
Postmortem - Read details
Mar 17, 14:40 EDT
Resolved - This incident is resolved.
Mar 14, 16:44 EDT
Monitoring - We have remediated the issue and will continue to monitor the situation.
Mar 14, 14:44 EDT
Update - We are continuing to investigate this issue.
Mar 14, 11:34 EDT
Investigating - We have investigating reports of intermittent errors in the Customer Portal
Mar 14, 11:33 EDT
Mar 13, 2023
Resolved - This incident has been resolved.
Mar 13, 11:28 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 13, 10:56 EDT
Identified - The issue has been identified and a fix is being implemented. We have mitigated the errors in the platform temporarily.
Mar 13, 10:44 EDT
Investigating - We are currently investigating reports of errors on the Search tab in the Customer Portal. There may also be a small delay in updating content for Search experiences.
Mar 13, 10:39 EDT
Mar 12, 2023
Completed - The scheduled maintenance has been completed.
Mar 12, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 00:00 EST
Scheduled - A maintenance window is scheduled from 12:00am to 5:00am US Eastern Time on Sunday, March 12th. During this time, the Customer Portal and Platform API services may be unavailable. Pages Serving and Live API will be unaffected. We will provide updates as the maintenance occurs.
Feb 25, 19:09 EST
Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.