All Systems Operational
Pages Serving Operational
Live API Operational
Answers Serving Operational
Customer Portal Operational
Platform API (Knowledge and Administrative) Operational
Knowledge Network Operational
Sandbox Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 18, 2020

No incidents reported today.

Sep 17, 2020

No incidents reported.

Sep 16, 2020
Resolved - The backlog has been cleared and entities updates for Answers are no longer delayed.
Sep 16, 11:47 EDT
Monitoring - We are monitoring a delay in processing of updates for Answers of up to 50 minutes. The backlog is being processed and should be up to date within the next 30 minutes.
Sep 16, 10:59 EDT
Sep 15, 2020
Resolved - This incident has been resolved.
Sep 15, 13:19 EDT
Monitoring - The update backlog has been fully processed and we will continue to monitor the situation.
Sep 15, 12:33 EDT
Identified - We've identified the source of the delay and are adding capacity to process the backlog.
Sep 15, 12:10 EDT
Investigating - We are currently investigating a delay in processing of updates to Entities in Answers. This is resulting in changes to Entities over the last few hours not being reflected in Answers results.
Sep 15, 12:08 EDT
Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020

No incidents reported.

Sep 9, 2020

No incidents reported.

Sep 8, 2020

No incidents reported.

Sep 7, 2020

No incidents reported.

Sep 6, 2020

No incidents reported.

Sep 5, 2020

No incidents reported.

Sep 4, 2020
Resolved - We have completed our monitoring period, all services continuing to function normally. This issue is resolved.
Sep 4, 02:33 EDT
Monitoring - The issues with our primary database have been resolved, and Answers experiences have returned to their normal latencies and error rates. We are monitoring to ensure continued optimal operation.
Sep 4, 01:14 EDT
Update - We have mitigated the issue by switching to a backup database. We have seen error rates significantly decrease, but average latency is slightly higher. We are continuing to investigate the issues with our primary database.
Sep 3, 23:45 EDT
Investigating - We are investigating telemetry indicating error rates that are intermittently higher than usual in Answers experiences.
Sep 3, 22:04 EDT