Summary

On April 1, 2020, from 3:32 PM–3:38 PM US Eastern Time, some users may have had difficulty loading websites hosted on the Yext Pages platform or making calls to the Yext Live API.

Root Cause

A general Internet routing issue caused a global traffic disruption for CloudFlare, our primary CDN, as documented on their trust site at https://www.cloudflarestatus.com/incidents/b21kvb7g394m

Remediation

Yext engineers were quickly alerted to this incident by our external monitoring systems, and tracked its effect in our telemetry. We were prepared to failover to our backup CDN in the event of an extended outage. We will not be taking any further remediation action at this time.

Posted Apr 06, 2020 - 14:22 EDT

Resolved

This incident has been resolved.

Posted Apr 01, 2020 - 17:32 EDT

Monitoring

CloudFlare has implemented a fix and we have confirmed in our monitoring.

Posted Apr 01, 2020 - 16:13 EDT

Identified

Pages and Live API are seeing increased latencies and error rates due to an incident at our CDN. Please see https://www.cloudflarestatus.com/incidents/b21kvb7g394m for details. We will consider CDN failover pending updates from CloudFlare.

Posted Apr 01, 2020 - 15:59 EDT

This incident affected: Content (Content API) and Pages (Pages Serving).