Errors in administrative interfaces
Incident Report for Yext
Postmortem

Summary

On January 10, 2019, from 6:40 PM EST until 7:06 PM EST, most endpoints in the Platform API were unavailable, with clients receiving immediate error responses. During this same time, a few specific features within the Customer Portal were also unavailable, with users receiving errors when trying to access those features. No customer data was impacted.

Root Cause

Routine maintenance of a shared configuration storage system unexpectedly caused a full outage of that system. By design, most systems continued to operate normally during the outage, but a few systems became unavailable. We will be correcting those systems to also be robust against temporary outages of the shared configuration storage system. We will also be reviewing our maintenance procedures for the configuration system.

Posted 6 months ago. Jan 17, 2019 - 17:06 EST

Resolved
We have completed our monitoring period, all services continuing to function normally. This issue is resolved.
Posted 6 months ago. Jan 10, 2019 - 20:23 EST
Monitoring
We have resolved the incident with our administrative interfaces. We are monitoring to ensure proper system functionality.
Posted 6 months ago. Jan 10, 2019 - 19:14 EST
Identified
We are currently investigating increased error rates in our administrative interfaces and are working on remediation.
Posted 6 months ago. Jan 10, 2019 - 18:59 EST
This incident affected: Customer Portal and Platform API.