No results when listing locations in the customer portal
Incident Report for Yext
Postmortem

Summary

From 12:22 p.m. to 12:38 p.m., certain screens in the customer portal did not correctly display the list of locations in an account or related information. The engineering team was quickly alerted to the issue by automated monitoring systems and rolled back the affected service, which resolved the issue immediately.

The problem was a temporary display issue only and did not affect any underlying data or public publication of data. Pages, Live API, and Listings were unaffected.

Root Cause

The issue was introduced during the routine deploy of an internal service and was not caught by automated tests. We are adding automated tests covering this and related cases.

Posted 9 months ago. Mar 15, 2018 - 13:54 EDT

Resolved
We have completed our monitoring period, all services continuing to function normally. This issue is resolved.
Posted 9 months ago. Mar 12, 2018 - 15:57 EDT
Monitoring
About 20 minutes ago, our monitoring system and internal users reported that listing locations in the customer portal returned no results for all clients. We quickly investigated the situation, determined the root cause, and have resolved the problem. We will continue monitoring to ensure the system has fully recovered.
Posted 9 months ago. Mar 12, 2018 - 12:47 EDT
This incident affected: Customer Portal.