We have completed our monitoring period, all services continuing to function normally. This issue is resolved.
Posted Aug 21, 2018 - 05:49 EDT
Monitoring
The search system has been operating smoothly with the mitigations put in place earlier today, while we are continuing to investigate the underlying issue.
Posted Aug 20, 2018 - 20:26 EDT
Update
We are continuing to investigate the underlying issue. We will provide an update within the next hour.
Posted Aug 20, 2018 - 19:22 EDT
Update
We have mitigated the high error rates in searching the Yext Knowledge Network through the Yext APIs and interfaces. We are continuing to investigate the underlying issue. We will provide an update within the next hour.
Posted Aug 20, 2018 - 18:29 EDT
Update
We continue to explore various hypotheses for the high error rates in searching the Yext Knowledge Network through Yext APIs and interfaces. We will provide an update within the next hour.
Posted Aug 20, 2018 - 17:47 EDT
Update
We are continuing to investigate high error rates in searching the Yext Knowledge Network through Yext APIs and interfaces. We will provide an update within the next hour.
Posted Aug 20, 2018 - 16:50 EDT
Investigating
We are investigating reports that searches of the Yext Knowledge Network are experiencing high error rates, affecting the Scan API and certain tasks in the customer portal. We will provide an update within the next hour.
Posted Aug 20, 2018 - 15:55 EDT
This incident affected: Content (Management API) and Customer Portal Login.