Sandbox API Degraded

Incident Report for Yext

Postmortem

During an automated data migration process in Sandbox, a database server that stores profile information ran out of disk space at 5:21am ET on June 28. This caused portions of the Sandbox API to become unavailable. We were alerted, diagnosed the issue, and freed some space to resolve the issue by 7:51am ET. Once service was restored, we permanently provisioned additional space for the server and restarted the migration process under close supervision. No production services were impacted.

Posted Jul 16, 2018 - 17:22 EDT

Resolved

The system has been operating normally since initial resolution, and we are taking steps to prevent recurrence in the future. Resolving.

Posted Jun 29, 2018 - 10:23 EDT

Monitoring

We have resolved the issue and restored full service in Sandbox. We will continue to monitor for regression.

Posted Jun 29, 2018 - 07:59 EDT

Identified

Our monitoring has identified an issue in our Sandbox environment that is preventing some types of API calls from completing successfully. We have diagnosed the problem and are working to resolve it. The Sandbox is used by some customers for testing; no production interfaces or data is affected.

Posted Jun 29, 2018 - 07:11 EDT