Intermittently elevated error rates in Answers experiences
Incident Report for Yext
Resolved
We have completed our monitoring period, all services continuing to function normally. This issue is resolved.
Posted Sep 04, 2020 - 02:33 EDT
Monitoring
The issues with our primary database have been resolved, and Answers experiences have returned to their normal latencies and error rates. We are monitoring to ensure continued optimal operation.
Posted Sep 04, 2020 - 01:14 EDT
Update
We have mitigated the issue by switching to a backup database. We have seen error rates significantly decrease, but average latency is slightly higher. We are continuing to investigate the issues with our primary database.
Posted Sep 03, 2020 - 23:45 EDT
Investigating
We are investigating telemetry indicating error rates that are intermittently higher than usual in Answers experiences.
Posted Sep 03, 2020 - 22:04 EDT
This incident affected: Search (Search Serving).