Sandbox and Hitchhiker Site Outage
Incident Report for Yext


On April 23rd, 2021, at 9:07 a.m. ET, a configuration mismatch during a routine maintenance procedure caused the database which serves Sandbox Customer Portal and the Hitchhiker Site to return errors for certain operations. On discovery of elevated error rates, we immediately rolled back the configuration change and restored service at 9:25 a.m. ET.


We have updated the configuration delivery mechanism to prevent future errors of this kind.

Posted May 04, 2021 - 11:06 EDT

From 9:07 to 9:25AM ET, we experienced an outage in the Sandbox and Hitchhiker environments.
Posted Apr 23, 2021 - 09:07 EDT