API Disruption
Incident Report for Yext
Postmortem

Summary

On Tuesday, June 5th, from 12:08 PM EST to 1:40 PM, our Reviews API was unable to retrieve reviews data. The errors were first detected at 1:18 PM upon manual inspection of our monitoring. We quickly identified the issues and mitigated the errors by 1:43 PM. No other areas of our platform were affected during this time period.

Root Cause

The addition of a new publisher to our platform incorrectly conflicted with existing data and caused reviews code to fail as it was unable to determine the correct publisher. Going forward we will improve our monitoring to catch such conditions, and also update our publisher onloading process to disallow such conflicts.

Posted 6 months ago. Jun 07, 2018 - 11:15 EDT

Resolved
This incident has been resolved.
Posted 6 months ago. Jun 05, 2018 - 16:49 EDT
Monitoring
We have fixed the errors and service is restored. We will monitor for additional issues.
Posted 6 months ago. Jun 05, 2018 - 13:46 EDT
Investigating
We are investigating disruptions in the reviews portion of our API. Reviews are currently unavailable. We will update as soon as we have more details.
Posted 6 months ago. Jun 05, 2018 - 13:35 EDT
This incident affected: Platform API.