Page Builder sites missing content
Incident Report for Yext
Resolved
We have completed our monitoring period, all services continuing to function normally. This issue is resolved.
Posted Nov 28, 2019 - 16:37 EST
Monitoring
We have restored all sites back to their fully up-to-date content. Updates are also now publishing as normal.

We will continue monitoring for any regressions.
Posted Nov 28, 2019 - 14:31 EST
Update
We have been able to restore most sites hosted by Yext Pages to their fully up-to-date content, including all sites managed by Yext Consulting. A limited number of sites built with the Yext Page Builder are still showing their content from overnight, and may still have a few pages missing content. We are continuing to work on restoring all sites as soon as possible.
Posted Nov 28, 2019 - 13:57 EST
Identified
We have identified why pages created using the Yext Page Builder were missing content. We are currently working on regenerating these pages to restore normal service.

Although most pages on sites created with the Yext Page Builder are currently showing the correct content (as of around 2:30 a.m. US Eastern Time), we have found that some pages on those sites that were updated yesterday (US time) are still missing their content. We are looking into how to restore these pages as quickly as possible.

All pages on sites managed by Yext Consulting should be displaying as normal, except for missing any updates made after around 2:30 a.m. US Eastern Time.
Posted Nov 28, 2019 - 13:02 EST
Update
We are continuing to investigate the root cause of the missing content. We are continuing to hold all Yext Pages sites, including both sites created using the Yext Page Builder and sites managed by Yext Consulting, at their content as of around 2:30 a.m. US Eastern Time.
Posted Nov 28, 2019 - 12:31 EST
Update
We have mitigated the problem by resetting the data on all sites hosted by the Yext Pages platform to their state from early this morning (New York time). Updates to site content are currently paused as we continue to investigate the root cause of the missing content.
Posted Nov 28, 2019 - 11:17 EST
Investigating
We are investigating why many pages on sites created using the Yext Page Builder are missing their content.
Posted Nov 28, 2019 - 11:01 EST
This incident affected: Pages Serving.