Listings Overview Partial Outages
Incident Report for Yext
Postmortem

Summary

On April 16, 2018, starting at 11:13 AM EDT, the Listings Overview page in our Customer Portal was either extremely slow to load, or unable to show summary modules. Customer portal overall also showed increased latencies. Engineering noticed the issues within minutes and began mitigation steps. The issue subsided at 11:48 AM EDT and service returned to normal. Listings delivery was not affected.

Root Cause

An elevated load in the Listing Overview page caused multiplicative asynchronous connections to the backend server. The server consequently throttled the connections from Listings Overview, causing requests to fail. Listings overview has subsequently been updated to handle increased load.

Posted 8 months ago. Apr 18, 2018 - 13:03 EDT

Resolved
This issue has been resolved.
Posted 8 months ago. Apr 16, 2018 - 14:47 EDT
Monitoring
Listings overview page has been restored. We are monitoring for additional issues.
Posted 8 months ago. Apr 16, 2018 - 12:01 EDT
Investigating
We are investigating partial outages in the customer portal ListingsOverview page. Some overviews may not be available at this time.

Listing Delivery and other components are unaffected.
Posted 8 months ago. Apr 16, 2018 - 11:45 EDT
This incident affected: Customer Portal.