Listings Overview Partial Outages
Incident Report for Yext


On April 16, 2018, starting at 11:13 AM EDT, the Listings Overview page in our Customer Portal was either extremely slow to load, or unable to show summary modules. Customer portal overall also showed increased latencies. Engineering noticed the issues within minutes and began mitigation steps. The issue subsided at 11:48 AM EDT and service returned to normal. Listings delivery was not affected.

Root Cause

An elevated load in the Listing Overview page caused multiplicative asynchronous connections to the backend server. The server consequently throttled the connections from Listings Overview, causing requests to fail. Listings overview has subsequently been updated to handle increased load.

Posted about 1 year ago. Apr 18, 2018 - 13:03 EDT

This issue has been resolved.
Posted about 1 year ago. Apr 16, 2018 - 14:47 EDT
Listings overview page has been restored. We are monitoring for additional issues.
Posted about 1 year ago. Apr 16, 2018 - 12:01 EDT
We are investigating partial outages in the customer portal ListingsOverview page. Some overviews may not be available at this time.

Listing Delivery and other components are unaffected.
Posted about 1 year ago. Apr 16, 2018 - 11:45 EDT
This incident affected: Customer Portal.