Increased error rates in Customer Portal
Incident Report for Yext
Postmortem

Summary

On April 30th, 2021 at 12.00 p.m. ET, we observed an elevated number of errors in our Customer Portal, specifically in the Listings area of the Portal. A fix was deployed by 1.05 p.m. ET, resolving the problem.

Root Cause

A change was deployed to remove some data in a Listings database, which some services depended on. Corresponding changes to these services were not made along with the database changes, resulting in the observed errors.

Remediation

We will be reviewing our deployment procedures to ensure that all affected services are fully tested and deployed alongside similar future database changes.

Posted May 05, 2021 - 10:47 EDT

Resolved
This incident has been resolved.
Posted Apr 30, 2021 - 13:50 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 30, 2021 - 13:05 EDT
Investigating
We are currently investigating a higher than normal rate of errors in our Customer Portal.
Posted Apr 30, 2021 - 12:45 EDT
This incident affected: Customer Portal.