Performance Degradation in Customer Portal
Incident Report for Yext


On June 12th, 2019, beginning at 3:30 a.m. EDT, latencies in the Customer Portal began to increase slowly. Yext engineers restored latency levels returned to normal at 8:07 a.m EDT.

Root Cause

As part of our scheduled maintenance on June 9th, we conducted routine upgrades and security patching on a number of database servers. As a result of this upgrade combined with increased load, performance issues occurred that were not revealed in pre-production testing.

As a result, we have developed, tested, and deployed changes to relieve these performance issues. We have also completed modifications to our database operation procedures to add automatic safeguards that will prevent this class of issues in the future.

Posted Jun 15, 2019 - 11:41 EDT

At 8:07 a.m. EDT today, we resolved an issue that had been causing general system slowness across the Customer Portal. System performance has since returned to normal.
Posted Jun 12, 2019 - 08:15 EDT