Increased errors in Customer Portal and APIs
Incident Report for Yext


Between 2:44pm ET and 3:03pm ET on Tuesday, May 16, 2023, there were elevated error rates in the Yext Customer Portal and Management APIs.

Root Cause

A routine database operation unexpectedly caused resource contention, which led to the inability to complete some external requests.


The offending database operation was quickly identified and canceled, immediately restoring the system to normal functioning. Additional process controls will be put into place to ensure that database operations of this nature are conducted at times and/or via methods that minimize impact to unrelated database workloads.

Posted May 18, 2023 - 12:45 EDT

This incident is resolved.
Posted May 16, 2023 - 16:24 EDT
We have remediated the issue, and will continue to monitor the situation.
Posted May 16, 2023 - 15:21 EDT
We are investigating reports of large numbers of errors in our Customer Portal and Platform APIs
Posted May 16, 2023 - 15:06 EDT
This incident affected: Content (Management API) and Customer Portal Login.