Errors in Listings Scanning backend

Incident Report for Yext

Resolved

This incident has been resolved.

Posted 15 days ago. Jun 05, 2025 - 16:01 EDT

Monitoring

We have implemented a fix and will keep an eye for any regressions.

Please re-submit any scans created between 2:21 PM ET and 3:11 PM ET.

Posted 15 days ago. Jun 05, 2025 - 15:17 EDT

Identified

We found an issue with our scanning backend that is causing all Listings scans originating from the Partner Scan, Scan API, and Scout to fail.

We are resolving the issue and should have functionality restored within the next 30 minutes.

Posted 15 days ago. Jun 05, 2025 - 15:00 EDT

This incident affected: Scout (Real-time Scan API) and Listings (Listings Scanning).