Delay in updating query suggestions
Incident Report for Yext


Updates to query suggestions for Search experiences were delayed between 7:35PM ET on Tuesday, May 30, 2023, and 11:09AM ET on Wednesday, May 31, 2023. During this time, any changes to hardcoded prompts resulted in all hardcoded prompts for an experience being unavailable.

Root Cause

A partial configuration update was unintentionally rolled out as part of a broader upgrade. This resulted in query search indexing to fail as downstream services were not fully defined in the configuration change.


The issue was fixed forward by adding the missing configuration. We will be updating our deployment practices to avoid having updates staged in a manner that can result in accidental deployment.

Posted Jun 06, 2023 - 11:05 EDT

Between 7.35PM ET on Tuesday May 30th, and 11:09AM on Wednesday May 31st, query suggestions were not being updated for Search experiences.

Following resolution of the issue, query suggestions are now up to date.
Posted May 31, 2023 - 11:00 EDT