Between approximately 12:00PM ET Thursday January 25th, 2024 and 10:00AM ET on Wednesday January 31st 2024, requests to view analytics data in our customer portal experienced increased latencies, sometimes resulting in timeout errors. This primarily affected customers in our EU environment.
We applied enhancements to our analytics database on Jan 24th after testing these changes in pre-production environments. This resulted in a build up of fragmented data that manifested as performance issues a few days later. The EU environment was more heavily affected due to the lower rate of data being processed.
Working with our database vendor, we applied changes in configuration to resolve the conflict and optimize the fragmented data. We will be reviewing our practices for rolling out migrations of this nature to allow additional observation in pre-production environments.