Pages sites not updating in real time consistently
Incident Report for Yext
Sites have been publishing successfully during the monitoring period.
Posted Nov 07, 2018 - 23:17 EST
All publishes should be working normally, we will continue to monitor.
Posted Nov 07, 2018 - 21:12 EST
Pages sites may not update in real time after updating data in the Knowledge Manager. The final step of the process is to send a purge request to the CDN, which is intermittently failing. Content may be up to 2 hours stale due to these purge failures, but publishes are otherwise successful. There is no impact on consumers accessing pages sites other than the delay in content updates. We are actively working on this issue with our CDN provider.
Posted Nov 07, 2018 - 18:09 EST
This incident affected: Pages Serving.