From 8:48 PM Eastern to 9:11 PM Eastern customers experienced increase error rates when using Yext’s administrative services UIs and APIs.
Routine online maintenance on a high contention database led to many queries failing, impacting the availability of the platform.
Starting immediately we are modifying our procedures for this database and will only perform these types of operations during maintenance windows. We have also begun work to change the architecture of parts of the application to reduce contention issues.