Widespread Analytics Platform Failures due to Snowflake Outage in US Source Region

Incident Report for Yext

Resolved

This incident is resolved.

Posted Oct 20, 2025 - 18:30 EDT

Update

We are continuing to monitor system performance as a result of the ongoing incident with Snowflake

Posted Oct 20, 2025 - 14:29 EDT

Monitoring

Our automated monitoring checks have recovered. We are continuing to monitor Snowflake's status for updates. Some analytics queries may still be slower than usual.

Posted Oct 20, 2025 - 10:56 EDT

Identified

The ongoing Snowflake Incident is causing impacts on the Yext Analytics platform and systems that rely upon it, such as the Scout Interactive API. https://status.snowflake.com/incidents/gvmvnx7lyxjj

We are monitoring Snowflake's ongoing incident and will provide updates as we can.

Posted Oct 20, 2025 - 09:48 EDT

Investigating

We are investigating reports of elevated error rates in the Scout Real Time Scan API.

Posted Oct 20, 2025 - 09:42 EDT

This incident affected: Analytics (Analytics Ingestion, Analytics Portal, Analytics Queries) and Scout (Scout Portal, Real-time Scan API, Scout API).