Listings stuck in Processing

Incident Report for Yext

Resolved

This incident has been resolved.

Posted Sep 30, 2025 - 21:37 EDT

Monitoring

We have cleaned up the affected listings and ensured that anything incorrectly stuck in a Processing state is now synced to the publisher network.

We will keep an eye on the system for any regressions.

Posted Sep 30, 2025 - 17:54 EDT

Update

We are continuing to work on syncing all the affected listings.

Posted Sep 30, 2025 - 16:30 EDT

Identified

Some number of Yext listings for new customers are stuck in the Processing state for longer than expected due to a problem in the system.

We have identified the root cause, and are working through getting those listings delivered to our publishers as soon as possible.

Posted Sep 30, 2025 - 15:21 EDT

This incident affected: Listings (Listings Publishing).