All reviews and review responses should once again be available within the Customer Portal and API. We will continue to monitor the results to ensure that this issue is fully resolved.
Posted Apr 18, 2024 - 18:17 EDT
Identified
We have identified a remaining issue. While all reviews are once again available in the Customer Portal and API, recent responses on a subset of reviews remain unavailable. We are actively working on repopulating all missing review response data, and will provide periodic updates on our progress.
Posted Apr 18, 2024 - 17:06 EDT
Monitoring
A fix has been implemented. All reviews should once again be available within the Customer Portal and API. We will continue to monitor these systems to ensure that this issue is fully resolved.
Posted Apr 18, 2024 - 14:25 EDT
Identified
We have identified the issue and a fix is being implemented. The impact is limited to the display of review information in the Customer Portal and API. We will be working on repopulating all review data that is currently missing, and provide periodic updates on our progress.
Posted Apr 18, 2024 - 10:53 EDT
Investigating
We are investigating reports that a subset of reviews are missing from the Customer Portal