Pages Store Locator Degradation
Incident Report for Yext
Postmortem

Summary

On November 6th, 2018, starting at 12:30 PM EST, parts of the Pages store locator became unresponsive and error rates increased. Only Pages store locators were affected--location and location directory pages were not impacted by this degradation. At 12:50 PM EST the root cause was identified and a fix was implemented which restored service at 1:01 PM EST.

Root Cause

A DNS server experienced a failure mode that prevented our applications from using our backup DNS servers. We will account for this failure mode going forward.

Posted 6 months ago. Nov 12, 2018 - 11:57 EST

Resolved
This incident has been resolved.
Posted 6 months ago. Nov 06, 2018 - 16:00 EST
Monitoring
A fix has been implemented and service has been restored. We will continue to monitor for any issues.
Posted 6 months ago. Nov 06, 2018 - 13:07 EST
Investigating
We are investigating reports of degraded service in Live API. Pages locators and other API services may be unavailable at this time.
Posted 6 months ago. Nov 06, 2018 - 12:52 EST