Pages Store Locator Degradation
Incident Report for Yext
Postmortem

Summary

On November 6th, 2018, starting at 12:30 PM EST, parts of the Pages store locator became unresponsive and error rates increased. Only Pages store locators were affected--location and location directory pages were not impacted by this degradation. At 12:50 PM EST the root cause was identified and a fix was implemented which restored service at 1:01 PM EST.

Root Cause

A DNS server experienced a failure mode that prevented our applications from using our backup DNS servers. We will account for this failure mode going forward.

Posted 9 days ago. Nov 12, 2018 - 11:57 EST

Resolved
This incident has been resolved.
Posted 14 days ago. Nov 06, 2018 - 16:00 EST
Monitoring
A fix has been implemented and service has been restored. We will continue to monitor for any issues.
Posted 14 days ago. Nov 06, 2018 - 13:07 EST
Investigating
We are investigating reports of degraded service in Live API. Pages locators and other API services may be unavailable at this time.
Posted 14 days ago. Nov 06, 2018 - 12:52 EST