We have finished clearing the incorrect labels from affected reviews; we will keep an eye on our systems for a bit longer to ensure no other issues remain.
Posted Jul 29, 2023 - 08:18 EDT
Identified
We have identified the scope of impact, and are actively working on clearing the labels for Google Reviews that were incorrectly applied during the 7/25/23 to 7/28/23 window. We expect this to be completed by tomorrow morning. All labeling functional since 12AM 7/28/23 continues to work as expected.
Posted Jul 28, 2023 - 18:09 EDT
Update
All labeling functional for Google Reviews continues to work as expected, and we will continue to monitor. We continue to investigate the scope of impact.
Posted Jul 28, 2023 - 14:54 EDT
Monitoring
From 12AM EST 7/25/23 to 12AM EST 7/28/23, Google reviews within the Yext portal may have had update-automated labels applied unexpectedly, due to a change in timestamp precision within the Google publisher. We are continuing to monitor our systems and will continue to investigate the scope of impact.