Delays sending Review Generation Emails

Incident Report for Yext

Resolved

This incident has been resolved.
Posted Jul 19, 2023 - 16:47 EDT

Monitoring

All delayed emails have been sent. We will continue to monitor the situation.
Posted Jul 19, 2023 - 16:04 EDT

Update

We have triggered a send of the remaining delayed emails and are monitoring their progress.
Posted Jul 19, 2023 - 15:36 EDT

Identified

Review Generation emails created between 7/10 5:52 PM and 7/19 6:15 PM were subject to extended delays in processing due to the failover to our secondary source data region. We are working through a backlog of emails.
Posted Jul 19, 2023 - 15:23 EDT