High latency for Event Ingestion in Analytics

Incident Report for Yext

Resolved

Event ingestion is now fully caught up.
Posted Sep 29, 2023 - 08:45 EDT

Update

We are continuing to monitor progress and ingestion latency is down to 5.6 hours from 8 hours at our last update.
Posted Sep 28, 2023 - 09:38 EDT

Monitoring

We have identified an issue causing high latency for event ingestion in the Analytics product. We have deployed a fix and are monitoring the deployment.

Events from the Pages system, such as page views, clicks and conversions, as well as events from some listings publishers are impacted.

Events from Search, such as searches are not impacted and events from Google Search Console are also not impacted.

We anticipate event ingestion will catch up during the week of 10/2.
Posted Sep 27, 2023 - 14:59 EDT
This incident affected: Analytics (Analytics Ingestion).