Customer Portal Errors
Incident Report for Yext


Between 4:47am ET and 5:12am ET on Friday, May 12, 2023,  some users of the Yext Customer Portal, Management API, Agreements API, and Command Line Interface (CLI) tool may have received 500 level errors and were unable to administer their accounts.

Root Cause

Connectivity failures between our servers rendered them unable to communicate with each other, leading to user-facing 500 level errors.


The connectivity failures were brief and jobs were automatically restarted when they failed to connect, which resolved the issue.

Posted May 22, 2023 - 10:44 EDT

This incident has been resolved.
Posted May 12, 2023 - 08:56 EDT
We have identified a number of errors in the Customer Portal between 4:47am EST and 5:12am EST. A fix has been implemented and we are currently monitoring the situation
Posted May 12, 2023 - 05:37 EDT
This incident affected: Customer Portal Login.