Connection Issues
Incident Report for Yext
Postmortem

Summary

On June 7th, 2019, starting at 1:36 AM EDT, the Customer Portal, Platform API, and Sandbox Yext platforms were unavailable. Yext engineers began investigation immediately, and identified the cause as network connectivity issues with one of our data centers. Our provider’s oncall staff was contacted and began remediation efforts as well. In the meantime, Yext engineers prepared for complete failover of the platform to a secondary provider. Data center connectivity was restored by our provider at 4:47 AM, at which point Yext services also recovered, and complete failover was not required.

Root Cause

A network outage in our data center completely cut the connectivity to Yext systems. Once our provider repaired their networks, Yext service was restored.

Posted Jun 11, 2019 - 16:40 EDT

Resolved
This incident has been resolved.
Posted Jun 07, 2019 - 08:12 EDT
Monitoring
Connectivity has been restored, and we will continue to monitor the situation.
Posted Jun 07, 2019 - 05:09 EDT
Identified
We have identified large-scale network connectivity problems and are investigating solutions.
Posted Jun 07, 2019 - 04:52 EDT
Investigating
We are investigating reports of widespread trouble connecting to the Yext platform.
Posted Jun 07, 2019 - 02:53 EDT
This incident affected: Customer Portal, Platform API, and Sandbox.