Errors in Analytics Platform and API

Incident Report for Yext

Resolved

This incident has been resolved.

Posted Mar 19, 2025 - 19:48 EDT

Monitoring

Snowflake is showing that their incident is resolved and our monitoring indicates things have returned to normal.

We will monitor for any regressions and update if we find anything.

Posted Mar 19, 2025 - 18:13 EDT

Identified

Our monitoring is showing a reduced error rate for the systems impacted by the Snowflake outage. We will keep monitoring the situation and update when everything is back to normal.

Posted Mar 19, 2025 - 15:22 EDT

Update

We have discovered several additional pages affected by this outage.

Posted Mar 19, 2025 - 12:14 EDT

Investigating

We're investigating higher rates of slow and failing analytics queries in the platform and API.

We believe this is related to an ongoing Snowflake incident; more information can be found on their trust site: https://status.snowflake.com/incidents/9mwvw50z4wnm.

Posted Mar 19, 2025 - 11:40 EDT

This incident affected: Connectors (Connectors Portal), Listings (Listings Portal), Chat (Chat Portal), Analytics (Analytics Portal, Analytics Queries), Reviews (Reviews Portal), and Content (Content Portal).