On Thursday, July 5, from approximately 10:48 AM to 11:25 AM EDT, LiveAPI v2 requests had higher than average latencies and returned errors for some calls due to timeouts. All users, including Pages Store Locators, could have potentially been affected.
The issue was isolated to the Live API; the Platform API was not affected. Pages for individual locations and static location directory pages on Yext Pages sites were also unaffected.
The errors were caused by a failure in a third-party search infrastructure provider used by the Live API and a spike in load. Our mitigation was to fail over to a backup cluster in another region. We returned to normal operations using our primary cluster at around 12:10 PM EDT.
In response to this issue we have increased capacity in all regions and are in the process of automating load management without need for human intervention.