Knowledge tags content not serving

Incident Report for Yext

Postmortem

Summary

On February 11th, 2021, at 10:30 p.m. ET, a service deployment introduced a bug which prevented Knowledge Tags from serving any content. Engineers rolled back the change and restored service on February 12th at 3:10 a.m. ET.

Root Cause

A change to our Javascript compilation tool caused the content to be improperly served by the Knowledge Tags server.

Remediation

We updated the server to correctly serve the optimized Javascript, and we will be improving our acceptance testing suite to cover this class of issues.

Posted Mar 04, 2021 - 11:00 EST

Resolved

This incident has been resolved.

Posted Feb 12, 2021 - 06:40 EST

Monitoring

We have identified and fixed the issue and confirmed that Knowledge Tags serving is functional.

Posted Feb 12, 2021 - 03:23 EST

Investigating

We are currently investigating an issue with content serving via the Knowledge Tags component of the Pages product that is resulting in content not populating on pages using Knowledge Tags

Posted Feb 12, 2021 - 02:39 EST

This incident affected: Pages (Pages Serving).