All impacted customers have been re-scanned and scanning operations have returned to normal.
Posted Dec 13, 2025 - 07:34 EST
Monitoring
Our mitigation efforts have succeeded in allowing scans to get correct data and we are no in progress re-processing all accounts that had scanning delayed due to the incident.
We will provide another update once all accounts have gotten into a good state.
Posted Dec 12, 2025 - 14:36 EST
Update
We are continuing to work through mitigations to return to normal scanning operations.
As of this morning all bad scans between 12/3 and 12 PM EST 12/10 have been purged from the system.
Once we are able to fully mitigate the issue, we will re-scan all impacted customers.
Posted Dec 10, 2025 - 15:42 EST
Identified
We have deployed a mitigation that has re-enabled accurate data in our real time scan api.
We have are testing mitigations for bulk customer scans and will purge the bad data from customer accounts once we have a mitigation in place.
Posted Dec 09, 2025 - 11:24 EST
Update
We are continuing to investigate the issue.
Posted Dec 08, 2025 - 18:11 EST
Investigating
We are investigating reports of inaccurate data in some customer accounts with scans run on or after December 3rd.