Customers using our US Production and Sandbox environments experienced errors and timeouts when accessing the Customer Portal and Management APIs for approximately 13 minutes, beginning around 10:30 PM ET on November 5, 2026.
We identified a network connectivity issue affecting these environments. Service has recovered, and we are monitoring for any recurrence while continuing to investigate the underlying cause.
Posted Nov 05, 2026 - 23:29 EST
This incident affected: Knowledge Graph (Management API, Content Portal) and Sandbox.