Social Network Post History in the Customer Portal Unavailable
Incident Report for Yext
Postmortem

Summary

After our scheduled maintenance was completed, a service responsible for providing social post history did not properly recover. Once we discovered this, we quickly resolved the error and restored service. We have fixed the underlying issue and added additional post-maintenance checks that will detect similar issues in the future before maintenance is completed.

Posted 6 months ago. Jun 07, 2018 - 13:16 EDT

Resolved
We have completed our monitoring period, and all services continue to function normally. This issue is resolved.
Posted 6 months ago. Jun 03, 2018 - 10:46 EDT
Monitoring
We have resolved the incident with social post history in the customer portal. We are monitoring to ensure proper system functionality. We will provide another update by 11 a.m. US Eastern Time.
Posted 6 months ago. Jun 03, 2018 - 09:17 EDT
Investigating
We are investigating errors in the customer portal on the pages related to posting to social networks, like Facebook. We have seen that post history in particular is currently unavailable. We will provide an update within the next hour.
Posted 6 months ago. Jun 03, 2018 - 08:55 EDT
This incident affected: Customer Portal.