Analytics Display Issue in Customer Portal
Incident Report for Yext
Resolved
This incident has been resolved.
Posted May 12, 2021 - 00:58 EDT
Monitoring
All tags conversion data has been restored and is now available in the customer portal. We are continuing to monitor for any further issues.
Posted May 11, 2021 - 15:48 EDT
Update
We have completed the hardware upgrade and are currently reprocessing the data. We expect to be able to deliver an update in the next 24 hours.
Posted May 10, 2021 - 21:21 EDT
Update
We are executing a hardware upgrade to allow Conversion Tracking data newer than April 30th to be displayed in the Analytics portion of the Customer Portal. We expect to be able to deliver an update in the next 24-48 hours.
Posted May 07, 2021 - 18:10 EDT
Update
We are continuing to work on a fix to allow data newer than April 30th to be displayed in the Analytics portion of the Customer Portal. We expect this to be complete in the next 48 hours.
Posted May 06, 2021 - 16:58 EDT
Identified
We have identified and are working to mitigate an issue in displaying tags conversion data newer than April 30th in the Analytics portion of the Customer Portal. No data loss is occurring and no other portions of the Analytics platform are affected.
Posted May 04, 2021 - 13:36 EDT
This incident affected: Customer Portal.