Outage of Customer Portal in Sandbox

Incident Report for Yext

Resolved

This incident has been resolved.

Posted Apr 11, 2024 - 20:47 EDT

Monitoring

We have restored service to the Customer Portal in Sandbox and we will continue to monitor the results.

Posted Apr 11, 2024 - 19:39 EDT

Update

We have restored some of the underlying systems causing the outage and are continuing to work on restoring the remainder.

Posted Apr 11, 2024 - 18:50 EDT

Update

We are continuing to work on restoring service in Sandbox.

Posted Apr 11, 2024 - 17:38 EDT

Update

We are continuing to work on a fix for this issue. Some parts of the Customer Portal may be available sporadically while we work through the fix.

Posted Apr 11, 2024 - 16:36 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 11, 2024 - 15:00 EDT

Investigating

We are investigating reports of an outage of the Customer Portal in Sandbox. Production is unaffected. We will provide an update as soon as possible.

Posted Apr 11, 2024 - 13:50 EDT

This incident affected: Sandbox.