Yext Analytics not being recorded for Pages Sites
Incident Report for Yext
Postmortem

Summary

On Thursday, May 12th, 2022 at approximately 10:00AM ET, the YextAnalytics pixel began returning 400 responses for all Pages sites. This resulted in a loss of all analytics for Pages until 10:40AM ET, and a partial loss of analytics until 11:29AM ET.

Root Cause

A change introduced into our analytics gateway caused errors to be returned for all requests. One particular instance of the job retained the faulty update for 50 minutes before the change was fully rolled back, resulting in continued errors for a percentage of requests.

Remediation

We will be improving testing and monitoring for the service in question to catch errors earlier in our development cycle.

Posted May 23, 2022 - 10:22 EDT

Resolved
This incident has been resolved.
Posted May 12, 2022 - 12:49 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 12, 2022 - 10:41 EDT
Investigating
We are currently investigating reports that Yext Analytics are not being recorded for Pages sites.
Posted May 12, 2022 - 10:39 EDT