Increased error rates in Platform Analytics and Reviews
Incident Report for Yext
Postmortem

Summary

On October 10th, starting at 4:30 AM ET, the Analytics and Reviews portions of the Yext platform experienced elevated error rates. Yext engineers diagnosed and restored service to normal operations at 6:54 AM ET.

Root Cause

A primary database had a major hardware failure, and left Analytics and Reviews unable to serve many requests.

Remediation

We have implemented a firmware patch from the hardware vendor to address the problem. We are also adjusting our telemetry so that we can react more quickly to issues like this.

Posted Oct 25, 2019 - 12:36 EDT

Resolved
This incident has been resolved.
Posted Oct 10, 2019 - 08:20 EDT
Monitoring
We have identified the underlying cause and resolved the issue, we will continue to monitor.
Posted Oct 10, 2019 - 07:14 EDT
Investigating
We are currently investigating reports on increased error rates in the analytics and reviews sections of our customer portal and APIs.
Posted Oct 10, 2019 - 06:20 EDT
This incident affected: Customer Portal and Platform API.