Hitchhikers and Sandbox Portals Down
Incident Report for Yext


On April 21, 2021, beginning at 8:00 a.m. ET, the SSL certificate for our Sandbox environment and the Hitchhikers Site expired, resulting in the Sandbox Customer Portal and Hitchhikers Site to be unavailable. Service was restored at 8:43 a.m. ET after engineers updated the certificate. Production services were unaffected by this outage.

Root Cause

As part of our upgrade of our serving infrastructure, we have begun to route our traffic through our content delivery network. This inadvertently caused our certificate monitoring system to fail silently.


We have since updated our monitoring system to work successfully with our content delivery networks.

Posted May 04, 2021 - 11:06 EDT

This incident has been resolved.
Posted Apr 21, 2021 - 10:15 EDT
A fix has been implemented and we are monitoring the results.
Posted Apr 21, 2021 - 08:56 EDT
We are investigating issues with the Hitchhikers site and Sandbox.
Posted Apr 21, 2021 - 08:30 EDT
This incident affected: Sandbox.