Reviews unavailable in platform and API

Incident Report for Yext

Postmortem

Please see the published postmortem here.

Posted Jan 13, 2020 - 15:17 EST

Resolved

This incident is resolved.

Posted Dec 20, 2019 - 18:04 EST

Update

Performance is back to normal. We are continuing to monitor.

Posted Dec 20, 2019 - 16:37 EST

Monitoring

The reviews pages and API calls are returning successfully. Performance is still degraded and we are continuing to remediate.

Posted Dec 20, 2019 - 16:08 EST

Identified

The reviews section of the customer portal and related platform API methods are currently unavailable. We are working to restore service.

Posted Dec 20, 2019 - 14:53 EST

This incident affected: Content (Management API) and Customer Portal Login.